Customers often want to change their bookings—that’s where Breezy comes in. Breezy is an AI assistant that you can add to your website and booking platform. It can instantly resolve customer requests, helping your team boost your five-star reviews.
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Did you know that 96% of bad reviews come from customers who felt they waited too long for their requests to be resolved? Breezy uses AI and automation to help your team respond instantly, ensuring no customer is ever left waiting.
Breezy can operate as first-line support across live chat, email, whatsapp and social channels, providing always on support for your customers.
Using natural language processing and sentiment analysis, Breezy can understand the customer's request and their urgency and emotional tone.
Breezy can categorize and route requests based on their type, tone, and sentiment, either to an automated workflow or a human operator for escalation.
Using machine learning and generative AI, Breezy can instantly explain policies, provide directions, and reschedule or update customer bookings.
Breezy delivers real-time reports on conversations, resolutions, and key themes, so you can build a deeper understanding of your customer.
A quick response and timely resolution can make the difference between retaining or losing a hard-won customer. Breezy puts retention at the core of your business strategy by delivering a superior customer experience.
Every business has international customers. With Breezy, you can support them in their language. Breezy understands and responds in hundreds of languages, acting as your expert interpreter. No more confusion, no more hand signals—just clear communication for your customers.
You don't need to sacrifice your customer's experience during busy periods. Breezy can handle hundreds of customer contacts simultaneously, delivering a best-in-class experience whilst letting your team focus on the human moments.
Breezy can plug into your helpdesk to provide full coverage across all channels. Monitor, manage, and respond to customers wherever they contact you, ensuring exceptional service in every conversation.
Our mission is to ensure that all business, regardless of size, can take advantage of the 'big tech' and AI revolution. Get set up with Breezy for free and see how AI can help your business deliver a superior customer experience.
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