AI customer service for booking businesses

Every enquiry answered. You had your hands full.

Breezy answers your customers in seconds, around the clock. It reads your booking platform, reschedules, refunds, and sends tickets. When something needs you, it hands over and tells you why.

85% of questions resolved automatically

Breezy demo · Riverbend Kayak Hire

Hi, we're booked on the 2pm kayak tour on Saturday but my daughter's recital just moved. Any chance of Sunday instead?

found the booking checked sunday availability

Of course. You're booked for two adults and one child this Saturday at 2pm. Sunday has space at 11am or 2:30pm. Which suits?

2:30 please!

booking rescheduled confirmation emailed

Done. Sunday at 2:30pm, the three of you. Your confirmation is on its way. Enjoy the recital.

ai handled 41 seconds, start to finish

works with

Plugged into your booking platform.

Breezy connects to the system you already run on. Live bookings, availability, refunds. Not just FAQs.

  • eola
  • TrekkSoft
  • RezKit
  • PracticeHub
  • Bike Rent Manager

how it works

§01

It answers.

Breezy learns your website, your policies, your prices, and your way of speaking. Then it answers, in seconds, at any hour. The 3am question about parking gets a 3am answer.

  • your website, read and remembered
  • your workflows, followed to the letter
  • your tone of voice, not a robot's

§02

It acts.

Connected to your booking platform, Breezy works with real bookings, not guesses. It does the thing, then tells the customer it's done.

  • finds the booking, checks live availability
  • reschedules and confirms by email
  • refunds to card, credit, or voucher
  • resends the tickets that went missing
Kayaks resting on a quiet pebble shoreline at first light
fig. 1 · the 2pm tour, fully booked

§03

It hands over.

Some conversations need a person. Breezy knows which ones. It escalates with a summary of what's happened and what's needed, and you can take over mid-chat with the full history in front of you.

  • escalations arrive with a written summary
  • watch any conversation live
  • assume control at any moment

voice

It answers the phone, too.

A real phone number, answered before the second ring, in your brand's voice. Callers get the same answers and the same actions as the chat.

one credit per 30 seconds · numbers from 20 credits a month

incoming · 14:02 · 2m 41s · booked

caller
Do you have anything for two tomorrow morning?
breezy
Yes. 9 and 10:30 both have space. Shall I book one?
caller
10:30, please.
fig. 2 · the transcript, kept
A telephone on a worn wooden desk in a small shop office
fig. 3 · the desk, unmanned
85%
of questions resolved automatically
80%
reduction in contact rate
60%
lift in customer satisfaction

the operator's side

You see everything.

Open Breezy to a day already sorted: what was handled, what's on your desk, what the AI noticed. This is the screen you'll actually see.

Thursday, 12 June

The day is quiet.

47 conversations handled by the AI. 3 on your desk, none urgent. The longest wait, 18 seconds.

ai handled47
on desk3
avg response18s
credits2,140
  • 17:42 Sarah M. · kayak tour, Saturday rescheduled to Sunday 2:30pm, confirmation sent ai handled
  • 17:18 Marcus W. · refund request weather cancellation, outside policy, needs your eye escalated
  • 16:55 Aisha K. · booking enquiry confirmed Saturday 9am for four, paid in full ai handled

from the desk

It refunded a rained-off tour at midnight and the customer rebooked the next morning. That's the part I didn't expect.

Ellie · walking tours

We're on the water six hours a day. Breezy answers in seconds, and the reschedules just happen. I read the ledger with my evening coffee.

Tom · Riverbend Kayak Hire

Our practice manager used to lose her mornings to the phone. Now the phone answers itself, and she does the work only she can do.

Priya · clinic practice manager

pricing

Plain pricing.

One credit is one conversation, charged when it closes. Buy credits when you need them, top up automatically if you like.

Trial 500 credits free no card needed
Basic 5,000 credits £129 about 2.6p a conversation
Starter most popular 15,000 credits £250 about 1.7p a conversation
Scale 50,000 credits £750 about 1.5p a conversation

Conversations under four messages are free. Voice is one credit per 30 seconds.

book a demo

See it on your own bookings.

Twenty minutes. We connect your booking platform and let Breezy answer real questions in front of you.