The Ops Center is your command hub for your customer service operation. It gives you real-time visibility into performance, customer conversations, and Breezy’s behaviour so you can be confident every customer interaction meets your standard.

Track how Breezy is performing, train it to sound like your brand, and review any conversations that need a human touch. Everything happens here, it is simple, visual, and effortlessly to control.

Inside the Ops Center, you can set up workflows. These are prompts  that train Breezy how to think, respond, and behave in different situations. Prompts inform Breezy’s reasoning, shaping how it interprets questions, searches your booking data, and decides the best next action.

You don't need to be a tech wizard. It is just like briefing a normal member of staff. Breezy can even review your polices and generate its own workflows for you to tweak to your liking.