How to create great prompts for Breezy

If you already use tools like ChatGPT then you know it can write content, generate ideas, summarise, rewrite, and more. But how do you make sure a tool like Breezy handles your customer requests questions accurately and predictably in the way you want them to be handled?

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The key is in workflows. Workflows are a simple way to do prompt engineering. Prompt engineering is just a fancy way of saying “how you word your instructions to AI.” It’s not just what you ask Breezy to do. It’s how you frame the request. Great prompts require strategy. Here are 5 tips to help you unlock the real value from Breezy.

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1. Be specific, not just clear

The level of specificity in an instruction is key. You can include what to do and what to include:

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“Send a reminder to tomorrow’s customers, keep it under 50 words, and include the meeting point”

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Most people miss this level of specificity initially. It can often result in unpredictable replies as Breezy will guess what to do based on how the customer words the question. Breezy works best when you give it step-by-step instructions. For example, if a customer is asking to cancel:

• Check the date of the customers booking
• Check todays date
• If a customer is canceling less than 24 hours before the start time of their booking, remind them of our late cancellation policy and apply the fee
• If a customer is canceling more than 48 hours in advance, refund automatically and update availability in the system
• If the customer protests escalate conversation to a manager

Prompts tell Breezy what to check and how to apply your policies consistently. Once your prompt has the right level of specificity, Breezy will handle each conversation exactly how you want it too.

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2. Anchor with examples

Breezy learns tone and structure from what you show it. Even one example can shape better answers. For instance:

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“Here’s how we normally reply to reschedule requests: ‘Thanks for getting in touch. I’ve moved your booking to the new time and sent a confirmation email.’ Use the same tone for future reschedule requests.”

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By anchoring with your own wording, Breezy responds in a way that is on-brand and matcheds your desired tone.

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3. Use chain-of-thought

If a customers request is complex you can help Breezy to break it down based on your own experience in handling confusing customers,

• “First, check if the customer wants to cancel, reschedule, or book something new”
• “If they want to reschedule, ask when they want to reschedule too and then follow the rescheduling policy”
• “If it’s a cancellation, apply the relevant cancellation policy”
• “If it’s a new booking, confirm availability, take payment, and send confirmation”

This structured approach keeps Breezy consistent, even when customers ask messy, multi-part questions. A quick sweep of your customer contacts will usually highlight the types of questions customers might ask. It is a good baseline to build workflows from.

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4. Use roles and constraints

Tell Breezy who it’s acting as and what boundaries to follow. This keeps responses human but reliable. Example prompt:

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“You are a front of house member of staff. Be polite, attentive and keep every reply under 80 words.”

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Roles set the tone. Constraints control Breezy's output. The result is a fast, clear reply that sounds just like your team.

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5. Stack techniques for complex tasks

The real magic comes when you combine these methods. Let’s take refund requests as an example.

• Start with specifics: Only offer a full refund if a booking cancelled more than 48 hours in advance, otherwise apply a 50% fee
• Add an example: Here’s our standard refund wording use this style in your replies...
• Apply a role: You are a customer support agent
• Add constraints: Keep replies under 100 words and avoid jargon

With this simple breakdown you’ve just turned Breezy into a member of staff.

A simple template

Reschedule request

If a customer asks to reschedule or move an existing booking:

• Check if their requested time is available
• If yes, confirm and update the booking
• If no, suggest the closest alternative slot
• Keep replies to under 150 words

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Cancellation request

If a customer asks to cancel or refund an existing booking:

• Check when their booking is scheduled for
• Offer to reschedule the booking first
• Apply our 24-hour policy
• If late, explain the fee politely
• Always confirm the cancellation and send them a receipt.

Final tip

Prompt engineering doesn’t mean becoming a tech expert. It’s just about giving AI the same kind of clear, structured instructions you’d give a new team member.

Edit the prompt until the output matches what you would say. Breezy can handle cancellations, reschedules, and new bookings with confidence but only if you spell out what success looks like.

The better your prompts, the more time you save, the fewer errors slip through, and the smoother your customer experience becomes.

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